The Care One Connect Service is often times compared to a Hotel Concierge. When you travel to unfamiliar locations you are lacking the knowledge and information necessary to make decisions. This is much like the Healthcare system today. Most people don’t have the proper knowledge to make informed decisions.
One of the first things you do at the hotel is visit the Concierge to find out more. Once they have educated and informed you they will begin “coordinating” your plans. C1C Care Coordinators are doing the same service. First, they are educating and informing employees about their healthcare issues or concerns. After they have accomplished this the C1C Care Coordinators begin to coordinate for the employee their next steps much like a Concierge.